FAQ

Are your products handmade?

Where are you located?

Do you have a retail location?

Is the only way to place an order through your online store?

Do you ship outside of the Continental US?

Is your online store secure?

How do I know I successfully placed my online order?

What is your shipping policy?

What is your return policy?

Who do I contact for wholesale inquiries?

Are your products handmade?
Yes, without a doubt.  Every batch of soap, every candle poured is made by the Good Earth. We have worked very hard to create a unique, diverse product line.
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Where are you located?
We are located in Kewaunee, Wisconsin. If you were to look on a map of Wisconsin, you would find us on the western shores of Lake Michigan, south of Sturgeon Bay and north of Two Rivers.
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Do you have a retail location?
No, at this time we do not. You can find our products in many stores located through out the Midwest. Please check our Store Locator page to find a retail location closest to you.

If you do not have a store that is located near you, please feel free to suggest our products to your local shop keeper. Shop keepers are always looking for new unique product lines, so don’t be afraid to make the suggestion. Because of helpful customers like you, we have been able to keep expanding the number of shops that carry our line. If you recommend our products to a shop and they decide to carry our line, we will gladly reward you with $50 worth of free products.

If you would like to buy from us directly, please visit our Event Locator page. We would love to meet you.
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Is the only way to place an order through your online store?
Absolutely not! You can call us anytime at 920.973.7007. If we should fail to answer, please leave a message and we will return your call within 24 hours. You may also download our order form, which is located on the Order Form page and send it to us through the mail. 
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Do you ship outside of the Continental US?
Yes we do. Shipments for delivery outside of the Continental US are shipped using the Postal Service’s global priority mail. If you would like us to use a different service we are more than willing to do so. You just need to contact us via email or by phone. Our shopping cart is not programmed to ship outside of the US. Therefore, it will be necessary to contact you for approval of the additional shipping charges before the order is shipped.
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Is your online store secure?
Orders placed on our site are encrypted with SSL (Security Socket Layer) technology. That means our secure server encrypts all information you input to our cart before it is sent to us. This technology can be trusted to send information over the internet.
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How do I know I successfully placed my online order?
You will receive an email after you placed your order verifying it was successfully placed with us.  If you should fail to receive an email, please contact us.  We will also provide you with an email verifying your order has been shipped.  
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What is your shipping policy?
All internet orders are shipped within 3-5 days of placement, if not sooner.  Most Continental US orders are shipped via the Postal Service. For large orders, we ship UPS.  We do not profit from shipping of our products to you.  We do not charge extra for packaging materials or the time it takes to package your order.  We package your order with either recycled peanuts or shredded office paper. We firmly believe in Reduce. Reuse. Recycle. If you chose local pick-up for your shipping preference, our address is 1219 S. Roosevelt Street, Green Bay, WI 54301. We will email you when your order is ready for pick-up to arrange a time. 
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What is your return policy?
We accept returns on all unused products. If you are unhappy for any reason with the products we sent you, we will refund or exchange your purchase no questions asked. We stand behind our products 100%. All we ask is that you pay for the shipping of the products.  It is our way of thanking you for purchasing Good Earth products.
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Who do I contact for wholesale inquiries?
We are always looking for new shops to carry our product line. If you are a shop owner please feel free to contact us at the Good Earth. You can either contact us by email or you can call us at 920.973.7007.
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