1. Return Policy
We guarantee your satisfaction. If you are not satisfied with your purchase in any way, we want to make it better. Please return your items to us and we will replace them. Please inspect packages closely for damages and report problems to us immediately. Damaged items will of course be refunded on your credit cart. Shipping costs are not refundable.
2. Minimums
We ask that you order a minimum of $100. Our website will not accept any orders under $100. If this is your first order, please buy in quantities of 3s in each scent you intend to purchase in the bath and body category. Soy candles have no minimums. On your first order if you buy $200 worth of product, we include a biography sign and testers all free of charge.
3. Customer Service
Please email us if you have any questions, suggestions, comments. We love to hear from you! Our goal is to provide you with the best possible quality handmade soaps, and we are proud of what we make. At any time, feel free to contact us regarding your order or questions about your order. Email is the fastest way to reach us, we will respond within 24 hours. Thank you!
5. Shelf Life
All of our products are handmade with natural ingredients. We try to minimize the number of preservatives and synthetic ingredients we use in our products. This unfortunately means they do have a limited shelf life. We will guarantee our products for one year from the purchase date. Please keep in mind the aroma of certain essential oils and colorants will diminish over time once exposed to air. We recommend that you use the soaps and body care products within one year of date of purchase. For a longer storage, store soaps in a cool and dry place. Avoid excessive heat or exposure to direct sunlight.
5. Payment
All orders are shipped within 2-3 days if payment has been received. Our preferred method of payment is credit card. Orders placed on our site are encrypted with SSL (Security Socket Layer ) technology. That means our secure server encrypts all information you input to our cart before it is sent to us. This technology can be trusted to send information over the internet.
Payment Methods:
After you have filled your cart and are ready to order, you are given several options to pay.
1. Credit Card
We accept credit card payments from the following merchants: Visa, Mastercard, Discover and American Express. All credit cards are process through Authorize.net, a payment gateway system. This is absolutely the most secure way to process credit cards on the internet.
2. Check or Money Order
Simply click this option for payment, and follow the instructions on screen. Your order will not ship until we receive your payment.
3. Fax
You may fax in or mail your payment to us also. If you are using the fax option our number is 1.888.863.6908. Our mailing address is Good Earth Soap, 1219 S. Roosevelt St., Green Bay WI, 54301.
4. Loca Pick-up
We do allow for pick-up of orders. Please call 920-973-7007 to schedule a time that is convienant for you. At this time we do not own a retail location.
Shipping:
We ship UPS on domestic orders. Other shipping options or carriers may be available by request at an additional charge. All orders will be processed within 2-3 business days. UPS orders are not deliverable to post office boxes.
1. USPS Priority Mail
A minimum $6.00 charge will apply to any order regardless of weight. Orders should arrive within 2 to 4 business days anywhere in the continental US. It is a great service for orders under 5 LBS. Heavy orders will ship by UPS.
NOTE: Insurance is also available upon request
2. International Orders
For customers outside of the U.S., we ship by Global Priority Mail or Air Mail. To note that shipment may be subject to taxes levied by the destination country. We are not responsible for any VAT, other applicable taxes, or duties on any shipments. Any such fees due are the sole responsibility of the recipient. Please contact us if you are not within the US prior to ordering.
